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LumaLink Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Introduction

This FAQ page answers the most common questions people ask about LumaLink — what we do, who we serve, and how we differ from other companies with similar names. Whether you’re searching for care options for yourself or a loved one, or trying to understand if LumaLink is related to another “Luma” brand you’ve seen online, you’ll find clear answers here. These responses are designed to help you quickly find the right information while making it easier for search engines to show you the real LumaLink.

Core Services & Use Cases

What is LumaLink?

LumaLink is your GPS for care — a warm, human-guided service that helps families and older adults connect with the right resources, providers, and services based on their actual needs. We start with evidence-based intake questions to understand your situation, then match you to vetted local options across a wide range of categories.

Who uses LumaLink?

Families, caregivers, and older adults who want clear, personalized guidance on care and home services use LumaLink. We help people navigate complex decisions — from finding the right medical provider to arranging home modifications — without the overwhelm of searching dozens of unrelated listings.

How does LumaLink work?

You connect with us by phone, text, or messaging app. We ask targeted, evidence-based questions to align on your needs first, then provide tailored recommendations from trusted local providers. This approach ensures that the options we present are relevant and match your budget, timing, and care preferences.

Is LumaLink available nationwide?

Yes — we serve clients across the United States. Our provider recommendations are tailored to your location, so you get options that are actually available in your area. As of August 2025, LumaLink is fully optimized for the Dallas–Fort Worth metroplex and St. Louis, Missouri, where we have the most comprehensive local provider networks and fastest matching process.

How is LumaLink different from other senior care directories?

Unlike lead-selling directories and large aggregator sites, LumaLink doesn’t just give you a long list of providers. We start by understanding your needs through evidence-based intake questions. Then we recommend only those services that fit — whether that’s help with meal delivery, home modifications, transportation, medical specialists, or other support. This means less wasted time and a better match from the start.

What services does LumaLink help with?

LumaLink connects you to a wide range of services across housing, medical, finance, home care, transportation, and more — all matched to your needs through evidence-based intake questions.

Housing Options

  • Assisted Living — help with bathing, seniors who can’t live alone, finding assisted living communities, senior apartment options, and local assisted living facilities.
  • Continuing Care Retirement Communities (CCRCs) — lifelong housing and care in one community, independent to skilled nursing.
  • Independent Living — retirement communities for active older adults, senior apartments, and maintenance-free living.
  • Long Term Care Housing — nursing homes, residential care, and supportive housing for ongoing needs.
  • Memory Care — specialized care for dementia or Alzheimer’s, secure memory units, and activities for cognitive support.

Medical

  • Care Management — help managing care, finding a care coordinator, support for navigating complex medical needs, and personalized care plans.
  • Geriatricians or PCPs — doctors for older adults, comprehensive senior health management, and preventive care.
  • Movement Disorder Specialists — Parkinson’s disease, essential tremor, Huntington’s disease, dystonia, and therapy options.
  • Neurologists — brain and nerve specialists for dementia, Parkinson’s, stroke recovery, and memory loss.
  • Neurorehabilitation — rehab after stroke, brain injury recovery, spinal cord injury therapy, and Parkinson’s rehab.
  • Ophthalmologists — medical eye doctors for cataract surgery, glaucoma treatment, and diabetic eye care.
  • Optometrists — routine eye exams, glasses, contact lenses, and primary vision care.
  • Outpatient Therapy — physical, occupational, and speech therapy without a hospital stay.
  • Pharmacists & Pharmacies — medication safety, drug interaction checks, and prescription savings.
  • Podiatrists — foot and ankle care, diabetic foot treatment, and custom orthotics.
  • Psychiatrists — mental health doctors who can diagnose and prescribe for depression, anxiety, bipolar, and more.
  • Psychologists — therapy, counseling, CBT, and psychological assessments.
  • Skilled Home Health — nursing care, wound care, IV therapy, and Medicare-covered in-home therapy.
  • Skilled Nursing — short-term rehab or long-term care with 24/7 medical support.

Finance & Legal

  • Bill Pay Assistance — help paying rent, utilities, and other bills.
  • Elder Law Attorneys — legal support for estate planning, guardianship, and elder rights.
  • Paying for Healthcare — financial help for medical bills, prescriptions, and insurance navigation.
  • Social Security Disability Insurance (SSDI) — benefits guidance and application help.
  • Supplemental Security Income (SSI) — eligibility help and application support.
  • Senior Real Estate Specialists — agents trained in helping seniors downsize or relocate.

Home Services & Safety

  • Durable Medical Equipment (DME) — walkers, wheelchairs, hospital beds, and other equipment.
  • Handyman or Home Maintenance — repairs, upkeep, and accessibility modifications.
  • Home Accessibility Equipment — grab bars, stair lifts, and bathroom safety upgrades.
  • Home Cleaning — regular or deep cleaning for seniors living independently.
  • Home Modification — remodeling for accessibility, including ramps and widened doorways.
  • Monitoring and Alert Systems — fall alerts, personal emergency response systems, and 24/7 safety monitoring.
  • Pest Control — extermination, prevention, and safe home treatments.
  • Yard Service — lawn mowing, landscaping, and seasonal upkeep.

Daily Living & Support

  • Adult Day Care — structured day programs, dementia day care, and Alzheimer’s adult day centers.
  • Adult Protective Services — reporting and preventing elder abuse, neglect, or exploitation.
  • Grocery Delivery — food shopping and home delivery services.
  • Meal Delivery — prepared meal services, nutrition-specific meals, and daily drop-offs.
  • Non-medical Caregivers — help with daily activities, companionship, and respite for family caregivers.
  • Non-medical Home Care — in-home assistance with cooking, cleaning, and errands.
  • Respite Care — short-term relief for family caregivers, in-home or facility-based.
  • Senior Centers — activities, classes, and social programs for older adults.
  • Senior Discounts — savings programs for seniors at local and national businesses.
  • Senior Resource Centers — local hubs for information and referrals.

Transportation

  • Driver Rehabilitation — training and assessment for safe senior driving.
  • Private, Non-profit Transport — free or low-cost rides for seniors and people with disabilities.
  • Public Transit — senior ride programs, ADA paratransit, and accessible bus/train services.
  • Ride Share — help using Uber, Lyft, or other on-demand ride services.

Special Programs

  • Inpatient Acute Rehab — hospital-based intensive therapy after illness or injury.
  • PACE Programs — all-inclusive care for the elderly combining medical and social services.

Name & Brand Clarification

Is LumaLink connected to other companies with similar names?

No — LumaLink is not affiliated with any other companies using the name “Luma” or “LumaLink.” While our name may sound similar, our work is entirely focused on care navigation and connecting people with trusted local services. We are different from:

  • Luma (events platform at lu.ma) — a tool for creating event pages and selling tickets online.
  • LumaLink by Snap One — a remote access platform for Luma security camera systems.
  • Luma Health — software for patient communication and engagement in healthcare practices.
  • Luma AI — artificial intelligence tools for 3D capture and neural rendering for creators and developers.
  • LumaLight — a company selling red-light therapy devices.

If you’re looking for help navigating senior care, home services, or local resources for older adults, you’re in the right place — this is the real LumaLink.