LumaLink is a voice-and-text concierge platform built for senior living and active adult communities. Residents simply call or text to get help with everyday logistics—like arranging transportation, finding trusted local services, or checking community information—without needing to download an app.
LumaLink is designed for residents of independent living, assisted living, and active adult communities—as well as the onsite teams that support them. It’s deployed by the community as part of the resident experience, not as a consumer app.
Once a community activates the service, residents can use LumaLink anytime—day or night—by phone or text. Automated reminder features are not active yet; this version focuses on real-time concierge support.
Experience amenities are everyday services that make life easier for residents—things like safe, private rides, in-unit housekeeping, pet care, community event connections, and on-site personal services such as hair, nails, or massage. These are the amenities residents actually use and value in their day-to-day lives.
LumaLink gives properties a simple way to offer and manage these services without adding work to the front desk. Residents access everything through one conversational assistant, available by phone or text, making it easy to book a ride, schedule housekeeping, request pet support, or search and RSVP to community events. For operators, experience amenities strengthen the resident lifestyle, accelerate lease-up, and improve retention—without expanding staff or changing the property’s non-care model.
Luma includes a core set of experience amenities designed to support daily living without adding work to the onsite team. Standard offerings include:
These services are ready on day one and can be customized to match each community’s local partners or preferred vendors.
LumaLink supports everyday living logistics within the community—like arranging transportation, coordinating vendors (salon, pet care, home maintenance), answering event questions, or providing local recommendations.It’s not a medical or care service—it’s a hospitality and coordination layer that complements the work of your team.
There’s no additional cost to use LumaLink—it’s included as part of the community’s resident experience. Some services coordinated through Luma (for example, transportation or third-party vendors) may have standard usage fees that are paid directly to those providers.
Yes. LumaLink follows strong data-privacy and security standards. Conversations are encrypted, and no clinical or medical data is collected. Information is used only to fulfill concierge requests within the community.
By handling routine coordination—rides, vendors, and resident questions—LumaLink gives property teams more time to focus on high-value engagement, events, and operations. It also ensures consistent resident communication, documentation, and service tracking across the portfolio.
For owners and operators of active adult multifamily properties (age-qualified, lifestyle-oriented apartments), LumaLink drives incremental value beyond occupancy.
For senior-living operators, LumaLink adds a hospitality-grade service layer that enhances resident satisfaction and operational efficiency.
Once your organization signs up, the LumaLink team will handle setup, staff onboarding, and go-live coordination. The property team announces the launch to residents and shares the call/text number. From there, residents can use LumaLink immediately for real-time concierge assistance.