When an older adult or disabled person is in danger—whether from abuse, neglect, or exploitation—it’s time to take action. Adult Protective Services (APS) exists to protect vulnerable adults and connect them with the safety, care, and dignity they deserve.

LumaLink helps concerned family members, neighbors, and caregivers understand how to recognize the signs of mistreatment and how to report it. Call or text Luma if you need guidance now.

What Is Adult Protective Services?

APS is a government-run program that investigates reports of abuse, neglect, and exploitation of adults who are elderly or disabled and unable to protect themselves.

They can:

• Investigate suspected abuse or unsafe living conditions
• Connect the individual with emergency or ongoing care
• Partner with law enforcement, social workers, or legal services
• Support family caregivers through crisis planning

APS programs are available in every state, although the name may vary (e.g., Protective Services for Adults, Elder Abuse Hotline).

When to Reach Out for Help

• “I think someone is taking financial advantage of my parent.”
• “My neighbor is elderly and lives in unsanitary, unsafe conditions.”
• “I’m worried my grandma is being mistreated or isolated.”
• “There’s a disabled adult who can’t care for themselves and is being ignored.”
• “I need to report elder abuse or neglect, but don’t know who to call.”

Types of Abuse and Neglect APS Investigates

• Physical Abuse: Hitting, pushing, rough handling, or injuries with no explanation
• Emotional or Mental Abuse: Verbal attacks, threats, isolation, or manipulation
• Financial Exploitation: Unauthorized money transfers, fraud, or coercion
• Neglect: Failing to provide food, medicine, hygiene, or safety
• Self-Neglect: When someone is unable or unwilling to care for themselves in a safe way
• Abandonment or Unsafe Living Conditions

What to Watch For

• Unexplained injuries or fearfulness
• Changes in behavior or mood
• Poor hygiene, dehydration, or malnutrition
• Bills are unpaid or missing money
• Unsafe housing, no access to medications, or isolation from others

How Luma Can Help

If something feels wrong, it probably is. Luma helps you:

• Identify the right APS agency to contact based on your state
• Learn how to make a report anonymously or as a caregiver
• Understand what happens after a report is filed
• Get emotional and practical support if you’re worried about a loved one

You don’t need to wait until it’s an emergency to reach out.

Talk to Luma Now

Whether you’re reporting elder abuse, seeking help for a neglected adult, or unsure what to do next, Luma is here to help you take that first step.

Call or text Luma to find your local Adult Protective Services and get immediate guidance.

‍